The Covid-19 Pandemic has changed the modern workforce landscape.

The pandemic related restrictions have significantly impacted the lives of many Fijians, including the way they live, work and play. Remote working is often now a necessity, as government advisory encourages safer working practices, where possible.


To find success with flexible, remote and virtual working, it’s important your business has the right communication tools and technology, so teams can stay connected and continue to operate effectively.


While Vodafone provides various other solutions such as Unified Communications through its Cloud Telephony platform and Remote Workforce Mobility solutions, with the growing adoption of Microsoft Teams amongst its customer base, enabling technology to allow customers to call directly from the Teams app made sense.

Ronald Prasad, Chief Commercial Officer for Vodafone Fiji said, 

“The technical challenge was born out of the fact that Microsoft Teams Direct Routing service was not available for the Fiji region. Vodafone collaborated with Comms Group to enable direct routing access to Microsoft’s nearest point of presence, allowing Vodafone Fiji Microsoft Teams users to connect directly to public telephony networks. The solution adds high definition calling capability to and from the public telephony networks, directly from the Teams interface and enables complete functionality of a traditional PBX, without the need for a physical PBX in the network”.


Customers need to stay connected, be reachable and have access to various systems.

With Microsoft Teams, you have immediate access to all your apps and documents. You can easily respond to chat and conversations, join meetings with one click and continue to collaborate. So even on the move, you are kept completely in the loop.


“With greater adoption of cloud-based solutions, Vodafone Fiji is continuously enhancing its ICT solutions portfolio to help customers with their digital transformation journey.

We are working on expanding similar Teams Connect services for our operating companies in the Pacific region and are glad to be working alongside Comms Group, who have the necessary knowledge, experience and industry best practices in terms of providing plug-ins for Microsoft Teams Direct Routing to connect to public telephony networks"

said, Dinesh Raj, Manager Core Networks at Vodafone Fiji.

“Vodafone Fiji is an extremely valued partner for Comms Group,

and another proof point that as businesses adapt to the new normal, business communications & collaboration tools becomes ever more paramount. Comms Group is delighted to partner with Vodafone Fiji to provide best-of-breed cloud communications solutions for its customers in the smoothest, most uncomplicated way possible, and we hope to grow together in the region moving forward"

said, Luis Urbaez, Chief Operations Officer at Comms Group Limited

For further information contact:
Media Relations Head of E-Commerce




Copyright © 2024 Vodafone Fiji.   Privacy Policy  |  Terms & Conditions  |  Sitemap