Customers can visit the Vodafone website, contact customer care or visit any Vodafone store for assistance.
After 30 June 2026, 2G only phones will stop working completely. Customers will not be able to make calls, send messages, use data or reach emergency services until they upgrade. These phones will also no longer work overseas in countries where 2G has already been switched off.
This change is not about internet use. The 2G signal itself is being switched off. Once that signal is gone, 2G phones will show no service and will not be able to make calls, send texts or contact emergency services. Newer phones use a different system to make calls, which old 2G phones cannot support.
Yes. There are 3G and 4G button phones available. Vodafone will also offer special deals and discounted replacement phones. More details are available through the provided device link.
Some customers may need a new SIM. Newer networks require newer SIM cards. If your SIM card says 4G, LTE or 5G, it does not need to be changed. If it says 2G or 3G, or if it is very old with no label, it should be replaced. You can also check your phone screen. If it shows 4G or LTE, your SIM is already compatible. If it only shows 2G, E or GPRS, your SIM or phone is outdated.
Some customers may need a new SIM. Newer networks require newer SIM cards. If your SIM card says 4G, LTE or 5G, it does not need to be changed. If it says 2G or 3G, or if it is very old with no label, it should be replaced. You can also check your phone screen. If it shows 4G or LTE, your SIM is already compatible. If it only shows 2G, E or GPRS, your SIM or phone is outdated.
Look at the top of your phone screen. If you see 4G or 5G, your phone is likely compatible. Then go into your phone settings, open mobile network settings and make sure VoLTE or Enhanced 4G LTE is turned on. If your phone does not show any 4G or 5G option, you will need to upgrade before the shutdown date of 30 June 2026.
Over time, coverage will improve and feel faster and more reliable. Most modern phones already use 4G or 5G. To make sure calls continue to work, your phone needs a setting called VoLTE turned on. This allows calls to be made using the newer network instead of the old 2G system.
2G is very old technology. Vodafone is switching it off so that the same network space can be used to improve newer services like 4G and 5G. These newer networks give clearer calls, better security and a more reliable connection for everyone.
Yes, your phone will still work if it supports 3G or 4G. Phones that only work on 2G will stop working once the network is turned off. Newer phones usually give better coverage and clearer calls when you are within signal range, whether you are at sea or on your farm.
