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Customer FAQs
eTransport QR is a way to pay your bus fare using your mobile phone through the eTransport App.
All bus travellers can use eTransport QR. Your eTransport QR is treated as a digital Red Card.
Student and Social Welfare concessions and subsidies do not apply to eTransport QR. QR payments are charged the standard fare applicable to the Government subsidy of 10%, while student and concession subsidies are only available through the applicable physical cards.
You can use your eTransport QR, physical eTransport card, or both interchangeably, depending on whichever payment method is more convenient or available to you.
SCAN → CHECK → PAY → FLIP
The payment is complete once the Bus Terminal successfully scans your Receipt QR.
No. The payment is only completed when the Bus Terminal successfully scans your Receipt QR.
The two-step QR process allows you to complete your fare payment without an internet connection.
Yes. You can make eTransport QR payments offline as long as you have sufficient balance in your eTransport Wallet.
You can:
NFC stands for Near Field Communication. It is a technology that allows compatible devices to communicate wirelessly when they are held close together.
The following features require an internet connection:
Vodafone and INKK customers can use the eTransport App without an active data plan. Mobile data can be switched on, but data will not be used by the app.
For customers using other mobile providers, data will be required to use the online features of the app.
You can top up your eTransport Wallet through the eTransport App using M-PAiSA or MyCash.
Your eTransport Wallet is used for eTransport QR payments and card top-ups, while your physical eTransport card has its own balance and can be used to pay by tapping your card on a Bus Terminal.
The fare is displayed on the Bus Terminal and in the eTransport App after scanning the QR.
You can re-open your Receipt QR from Wallet History → Show Receipt QR and present it to the Bus Terminal to complete the transaction.
The QR is valid for 10 minutes.
Try the following:
Check the following:
Try to re-open the app, locate the QR in Wallet History and show the QR again.
If the message says “QR code already processed”, the Bus Terminal has already accepted your payment.
No. Each Receipt QR is valid for one transaction only and cannot be used to pay twice.
The eTransport App allows you to manage your eTransport services, including your eTransport Wallet, physical eTransport cards, top-ups, QR payments and transaction history.
The eTransport App is available on the Google Play Store and Apple App Store.
Google Play Store:
Download the eTransport App on Google Play
Apple App Store:
Download the eTransport App on the App Store
No. You can download and register for the app without an eTransport card.
NFC is required to check the current balance and redeem your eTransport card top-ups using your phone.
NFC is not required to make eTransport QR payments.
If you are using an Android phone with NFC and have your card with you:
This gives you the most accurate current card balance.
If you do not have NFC, are using an iPhone, or do not have your card with you, go to the Cards tab and add your card, or select it if it has already been added. The latest online balance will be displayed below the card.
Yes. Without NFC, you can still:
Yes. A one-time sign-up is required to use the app.
No. Only one device can be logged in to an account at a time. You must sign out of your existing device before signing in on another device.
While online:
Contact Vodafone Customer Care on 151 to unbind your device so you can sign in on another device.
No, your eTransport Wallet balance will not be lost. Contact Vodafone Customer Care on 151 for assistance.
Unused balance from the old device will be synced to your new device after 8 days.
New eTransport cards are available at Vodafone and Valuefone outlets across Fiji.
Go to the Cards tab and select Add Card. You can enter your eTransport card number manually or use NFC to add the card.
Visit a Vodafone outlet to request a replacement.
Yes. You can register a replacement card using the same ID that was used to register your first card.
For Blue Student Cards only, the balance may be transferred to a new card if you provide:
For other card types, balance recovery is not applicable.
You can redeem your eTransport card balance:
Go to the History tab in the eTransport App.
Select Wallet History to view wallet transactions or switch to Card History to view physical card transactions.
The app allows you to view transaction history for up to one month.
There are no fees for using the app or for wallet top-ups, card top-ups or eTransport QR payments.
Contact Vodafone Customer Care on 151 for assistance.
Unfortunately, balances on lost cards cannot be recovered, just like losing physical cash. We cannot block, track, remotely recover or transfer its funds since eTransport cards operate offline. This policy applies to Red, Yellow, Purple and Green eTransport cards where the balance cannot be transferred or refunded under any circumstance.
An exception applies for Blue Card users (students). In such cases, students can request a balance transfer to a new card. To do so, students must first obtain a police report for the lost card, get an official letter from their Head of School on school’s letterhead (signed and stamped), and present these documents at any Vodafone or Valuefone outlet to proceed with the transfer request. For all other card types, please note that lost card balances are not refundable.
Because, the balance is stored directly on the card itself which is offline, not on our network or system. If the card is lost, the funds are lost too, just like losing a wallet with cash. Vodafone cannot access, verify, block, track, or recover that balance.
Yes, if someone finds your card, they can use the remaining balance, similar to finding cash in a wallet.
If someone uses your lost card to pay a fare, the money goes to the bus company, not Vodafone. If the card is never used again, the balance remains on the card and cannot be recovered.
Vodafone has previously processed such refunds at our own expense, even though we could not access or verify the card’s balance. This was done to help customers, but it’s not financially sustainable to continue.
No. Vodafone does not receive or control the funds stored on a lost card. Any suggestion that Vodafone recover or takes the money from lost cards is misinformation.
Treat your eTransport card like cash, avoid sharing it and take precautions to keep it safe, just as you would with your bank cards.
Go to the “History” tab in the app to view recent travel activity and fare deductions. Tap on 'Wallet History' to switch to card history, which contains card payments.
Yes. You can add and switch between multiple eCards, useful for families or managing cards for others.
Some features work offline, including reading the balance and transactions directly off the card. However, an internet connection is required for real-time updates, viewing transactions, and topping up.
Disclaimer: On the My Cards page, the balance shown may not be in real-time and could reflect previous balances. To see the current balance, it is best to read the balance directly off the card by using the “Check Balance” button.
Yes. You can visit any Vodafone outlet or e-ticketing top-up agent to check your balance, top-up, or redeem your eCard. If you have the new card, you can also redeem your balance at bus terminals. Alternatively, you can ask a family member or friend with an NFC-enabled smartphone to tap and redeem the balance for you.
The app will be available for iOS soon. In the meantime, card balances can be managed from Vodafone stores, e-ticketing agents, and also redeemed on buses (this feature is only available for new cards).
Yes, there is a one-time sign-up required to use the app.
Yes, the app allows you to view your transactions for up to one month.
You can top up your eTransport wallet through M-PAiSA, and then use the wallet funds to top up your eCard.
By using an eTransport Card you agree to the following key conditions:
Apart from the $3 replacement fee for the third and subsequent eCards, there are no additional fees for using the app or its features.
