Pursuant to regulation 40 of the National Payments System Regulations 2022, Vodafone Fiji Pte Limited is strengthening its M PAiSA “Know Your Customer” (KYC) customer identification and verification requirements.
To ensure that existing and potential new M-PAiSA users are not excluded from using the services, Vodafone Fiji Pte Limited has created two tiers of users depending on the level of information received.
| Key Areas of Identification and Verification | Required Documents |
|---|---|
| Name of Customer | Birth Certificate or Citizenship Certificate Non-Resident - Valid Passport |
| Date of Birth | Birth Certificate or Citizenship Certificate Non-Resident - Valid Passport |
| Citizenship | Birth Certificate or Citizenship Certificate Non-Resident - Valid Passport |
| Permanent Residential Address in Fiji | Voter Card, Valid Driver’s Licence, or Confirmation from Referee Form |
| Occupation | Recent Payslip, Letter from Employer, Student ID, or Confirmation from Referee Form |
| Source of Funds | Recent Payslip, Letter from Employer, Student ID, or Confirmation from Referee Form |
| Specimen Signature | Verified by staff during face-to-face account registration |
| Taxation Details | FNPF/FRCS Joint Card or TIN Letter |
| Customer Identification Requirements |
|---|
| Name of Customer: Birth Certificate or Citizenship Certificate Non-Resident - Valid Passport |
| Date of Birth: Birth Certificate or Citizenship Certificate Non-Resident - Valid Passport |
| Citizenship: Birth Certificate or Citizenship Certificate Non-Resident - Valid Passport |
| Permanent Residential Address in Fiji: Voter Card, Valid Driver’s Licence, or Confirmation from Referee Form |
| Occupation: Recent Payslip, Letter from Employer, Student ID, or Confirmation from Referee Form |
| Source of Funds: Recent Payslip, Letter from Employer, Student ID, or Confirmation from Referee Form |
| Specimen Signature: Verified by staff during face-to-face account registration |
| Taxation Details: FNPF/FRCS Joint Card or TIN Letter |
| Other Mandatory Documents for Non-Resident Customers: |
-A current and valid work, business, or other permit/visa issued by the Fiji Immigration Department. -A current and valid employment or student status document issued by the customer's employer or education institution in Fiji. -Non-Resident TIN (if applicable). |
Pursuant to regulation 40 of the National Payments System Regulations 2022, effective 31/03/25, Vodafone M-PAiSA will be limiting to two (2), the maximum number of M-PAiSA wallets/accounts an individual can hold at any one point in time.
Current customers with multiple wallets will be contacted and their wallets will be progressively consolidated more than two account will be closed off.
