Quick, uncomplicated solutions for anyone experiencing connectivity issues that will get you back online in no time.

Monday 20th September, 2021

Vodafone customers all over Fiji generally enjoy fast mobile data connection speeds which allow seamless communication, use of apps, access to to social media platforms, search engines and more.

Of course, connectivity issues to arise at certain times, and when they do, they can be a real headache.

We understand that a quick and stable connection is crucial for many customers to go about their daily lives and enjoy using Vodafone’s services. 

The good news for anyone experiencing a connectivity issue is that there are quick fixes available for most issues and most of the solutions are not complicated:

There are a handful of reasons that tend to be the cause of connectivity issues for customers. Check if any of the following apply to you.

HANDSET ISSUES OR LIMITATIONS: In some instances customers may be using a 3G only device, yet expecting 4G+ connection speeds.

Check your device’s network settings by going to Settings > Wireless & Networks > Mobile Network and set your preferred network mode. If there is a 4G option, you can enable it here.

If you are using an iPhone, go to Settings > General > Cellular and there will be an option to enable 4G if your phone is 4G compatible.

NO DATA: Depending on your plan or prepaid account, you may have run out of allocated data access. Get the My Vodafone app to manage your prepaid and postpaid services on the go.

Download from the Google Play store HERE

Or from the Apple App Store HERE

The My Vodafone lets you view your account balance, recharge through multiple channels, subscribe/ unsubscribe from voice, SMS & data plans, manage your M-PAiSA account, subscribe to any VAS service, postpaid data bundle or roaming bundle, view monthly bills, manage multiple accounts, get help and access 24/7 Live Chat support.

WRONG SETTINGS: Connectivity issues can be caused by having the wrong APN (Access Point Network) settings enabled on your device.

Go to Settings > Mobile Network > Access Point Name and make sure “vfinternet.fj” is enabled.

LOCATION: Customers sometimes experience connectivity issues in particular locations for several reasons. This can be due to a base station outage which could be caused by a power failure or technical issues.

Population density in some areas at certain times can lead to congestion of sites, which may result in a poor connection for some users. Customers should also be aware that not all sites support 4G or 4G+.

Vodafone takes connectivity seriously and is constantly investing in their network infrastructure in order to set a high benchmark for communications in Fiji.

Vodafone Fiji is the nation’s primary internet provider, with over 1 million active connections (many customers have multiple data and voice connections).

Work is also progressing at Vodafone’s  main data centres in Suva and Lautoka to ensure that all core network components are upgraded including IP Core and Billing Systems.

The billing system is being upgraded to the latest billing system for mobile billing or greater performance and functionality. All of these upgrades are happening simultaneously in order to provide Vodafone Fiji’s loyal customers with a premium level of service and connectivity.

Customers can access a map HERE which shows locations around Fiji where connection is good and where some customers are experiencing issues.

A great starting point is to access the My Vodafone app on your device and check your account balance.

All Vodafone customers can access support from our helpful and friendly staff by calling the Vodafone Customer Care Centre.

Prepay customers call 124, toll-free.

Postpay customers call 125, toll free.

All customers can also call the paid hotline on 123.

Check with the support team whether an outage is being experienced in your location.

If no system issues or outages are occurring at your location, you can try shutting down and re-starting your device. Moving to a different location is also recommended.

In cases where you’re not able to use all of your data due to system outage, our Customer Care team will be happy to forward your case to the Support Team, who will be able to extend your data expiry date or reload data.

We hope the above tips have helped with any connectivity issues you might have experienced. If you’re still experiencing issues, be sure to call the Vodafone Customer Care Centre and the team will be happy to help.