There are a handful of reasons that tend to be the cause of connectivity issues for customers. Check if any of the following apply to you.
HANDSET ISSUES OR LIMITATIONS: In some instances customers may be using a 3G only device, yet expecting 4G+ connection speeds.
Check your device’s network settings by going to Settings > Wireless & Networks > Mobile Network and set your preferred network mode. If there is a 4G option, you can enable it here.
If you are using an iPhone, go to Settings > General > Cellular and there will be an option to enable 4G if your phone is 4G compatible.
NO DATA: Depending on your plan or prepaid account, you may have run out of allocated data access. Get the My Vodafone app to manage your prepaid and postpaid services on the go.
Download from the Google Play store HERE
Or from the Apple App Store HERE
The My Vodafone lets you view your account balance, recharge through multiple channels, subscribe/ unsubscribe from voice, SMS & data plans, manage your M-PAiSA account, subscribe to any VAS service, postpaid data bundle or roaming bundle, view monthly bills, manage multiple accounts, get help and access 24/7 Live Chat support.
WRONG SETTINGS: Connectivity issues can be caused by having the wrong APN (Access Point Network) settings enabled on your device.
Go to Settings > Mobile Network > Access Point Name and make sure “vfinternet.fj” is enabled.
LOCATION: Customers sometimes experience connectivity issues in particular locations for several reasons. This can be due to a base station outage which could be caused by a power failure or technical issues.
Population density in some areas at certain times can lead to congestion of sites, which may result in a poor connection for some users. Customers should also be aware that not all sites support 4G or 4G+.