Vodafone Reminds Customers NOT to Share M-PAiSA PIN and OTP



Tuesday 20th, September 2022

Vodafone Fiji is once again reminding customers not to disclose their M-PAiSA Account PIN or One-Time-PIN (OTP) with anyone over the phone, via email or in person. M-PAiSA is the mobile money wallet that holds your money. As you will not disclose your bank account details to anyone, to avoid being defrauded. Similarly, the PIN or OTP for your M-PAiSA Account should not be shared with any other individual, whether known or unknown. This reminder comes in response to some customers receiving messages and phone calls from unknown persons posing as Vodafone staff asking for their M-PAiSA PIN and One-Time Password. A few customers have been contacted via Facebook and Messenger, asking for their M-PAiSA account details to claim financial rewards. All of these are scams intended to defraud you.  

Vodafone wishes to inform and at the same time warn all its M-PAiSA users, that no one from Vodafone including its customer care team will ever ask you for your M-PAiSA account PIN or OTP either over the phone or via text message and email. The PIN must always remain a secret to the account holder. Vodafone is reminding its M-PAISA users to stay on alert and watch out for these scams and that these hoax phone calls, messages or social media posts and interactions are NOT facilitated by the company. Customers are urged to exercise caution and not respond to calls and messages from unknown sources.

Currently, Vodafone is in the phase of trialling its upcoming M-PAiSA Mastercard service with a select group of customers. To be included in the trial, Vodafone will send you a text message on your phone advising you that your number has been included in the Mastercard trial. The M-PAiSA MasterCard can only be registered via the M-PAiSA App. Therefore, if somebody calls you or messages you that they will register you for Mastercard and asks for your PIN or OTP, do not disclose your account details. SMS Broadcasts have also been sent out to customers as a reminder to not share their M-PAiSA account details. Should you have any suspicions regarding a message or call from any individual seeking your M-PAiSA account PIN and OTP, please contact Vodafone customer care number 124 (free line) and report the matter immediately.

For further information contact:
Media RelationsHead of E-Commerce
fozia.muktar@vodafone.com.fj shailendra.prasad@vodafone.com.fj

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