Customer Advisory - Hoax Calls and Messages


Dear Valued Customers,

It has been brought to our attention that some of our customers have lately been receiving Viber messages on their mobiles from unknown persons claiming to be a Vodafone staff advising them that they have won a lottery and for them to contact a certain number to claim their prize.
Vodafone Fiji  wishes to advise that these are hoax calls and messages sent through Viber are with an intention to defraud customers. We advise all our customers not to reply or take calls and/or viber messages from strangers.  The simple test that customers can take is ask themselves, “Have I participated in any such competition of lottery to have won such a prize?” If the answer is no, then you should know that there is some ulterior motive behind such a call or message.
We would like to advise the customers that these hoax messages and calls are NOT issued by Vodafone Fiji and we urge our customers to exercise caution and not to partake in responding to any such messages from unknown sources and parties.
We continue to block such international numbers that have been identified as the origins of these hoax messages. Viber is third party Over the Top (OTT) app not within the control of network operators and consumers are advised to make themselves aware of the risks associated with using such third party applications.  
We urge our Customers to be vigilant and exercise caution and self-restraint so they do not become victims of such fraudulent acts. Customers should not partake in responding to any messages or calls from unknown sources and parties and verify directly with our customer care service before revealing important personal details or be lured into making any payment to unknown third parties.

For more information, call our customer care number 123.

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